Shipping policy

We strive to make the ordering and delivery process as simple as possible for our customers. If you still have any questions or issues, please do not hesitate to contact our customer service. Below, we explain how your order is processed and delivered.

Shipping Costs

We cover the shipping costs for every order within the United States. All of our products are delivered to your home free of charge—no minimum order value required.

Shipping Your Order

Found the perfect look? Then you probably want to enjoy it soon! We ensure that your order is processed and shipped as quickly as possible.

Average delivery times:

  • Processing: 1–3 business days after placing your order
  • Delivery: 6–10 business days after shipment

Once your order has been shipped, you will receive an email with a tracking code so you can follow the delivery status. You can find more information on our Track & Trace page.

Note: Please be aware that during this time of year, delays may occur due to factors such as customs processing, high shipping volume, weather conditions, or overloaded local couriers. These circumstances are beyond our control. Therefore, we recommend anticipating longer delivery times during peak seasons.

Delivery of Your Order

When your order arrives, we hope it brings you joy! If you would like to exchange or return an item, please visit our Returns & Refunds page.

Received a Defective Product?

We're sorry to hear that! If your product was damaged during transport, we will send you a free replacement one time. If a second issue occurs, you will receive a full refund.

How to Place an Order

Placing an order is very simple:

  • Open the product page and add the item to your cart
  • Select the correct variant (size, color, etc.)
  • Click “Proceed to Checkout” and enter your address details
  • Select “Continue to Shipping” — shipping is always free
  • Select “Continue to Payment” and choose your payment method

Available Payment Methods

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • Visa

After selecting your payment method, click “Complete Order.” You will be redirected to securely finalize your purchase. If you have any questions, our customer service team is happy to help.

Package Lost?

If your package is lost or fails to arrive, we will send you a free replacement. If it has not arrived within 30 days after shipment, you will receive a refund.

Contact us if you have further questions:

✉️ info@lunara-mode.com
💬 Frequently Asked Questions
📱 +31 6 19 31 77 57