Privacy policy
This page was last updated on 01-12-2022.
We assume that you trust us. Therefore, we see it as our responsibility to protect your privacy. On this page, we explain which information we collect when you use our website, why we collect it, and how we use it to improve your user experience. This Privacy Policy applies to the services of Lunara-Mode.com and is not responsible for the privacy practices of other websites or resources. By using our website, you agree to our privacy policy. Lunara-Mode.com respects the privacy of all users of its website and ensures that the personal data you provide is treated confidentially.
Our Use of Collected Data
Use of Our Services
When you sign up for one of our services, we ask you to provide personal information. This information is used to deliver the service. The data is stored on our own secure servers at Lunara-Mode.com or those of a third party. We will not combine this information with other personal data we may have.
Communication
When you send us an email or other messages, we may save those messages. Sometimes we may ask you for personal details that are relevant to the situation. This enables us to process your inquiry and respond to it. The data is stored on secure servers of Lunara-Mode.com or those of a third party. We will not combine this data with any other personal information we hold.
Cookies
We collect data for research purposes to gain a better understanding of our customers and to tailor our services accordingly. This website uses “cookies” (text files placed on your computer) to analyze how users interact with the website. The information generated by the cookie about your use of the website may be transmitted to Lunara-Mode.com or secure third-party servers. We use this information to track how you use the website, to compile reports on website activity, and to provide additional services relating to website activity and internet usage.
Purposes of Data Use
We do not collect or use information for purposes other than those described in this Privacy Policy, unless we have obtained your prior consent.
Third Parties
Information is not shared with third parties, except for web applications and supplier integrations that we use for our store and order processing. This includes the WebwinkelKeur review system. This data is used only for the specific purpose of the application and is not shared further. In some cases, information may be shared internally. Our employees are required to respect the confidentiality of your data.
Changes
This Privacy Policy is tailored to the use and functionalities of this website. Any adjustments or changes to the website may lead to changes in this Privacy Policy. We therefore recommend reviewing this Privacy Policy regularly.
Options Regarding Personal Data
We offer all visitors the ability to view, change, or delete any personal information provided to us.
Adjusting/Unsubscribing from Newsletter Service
At the bottom of every email we send, you will find the option to update your information or unsubscribe.
SMS Marketing
We value your privacy and the information you provide to us when using our SMS marketing service. We use this information to send you text notifications (about your order, including abandoned cart reminders), text marketing offers, and transactional messages, including review requests. Our website uses cookies to track which items you placed in your cart, even if you abandoned your order. This information is used to determine when we should send you SMS reminder messages.
Adjusting/Unsubscribing from Communication
If you want to modify your data or have yourself removed from our files, please contact us. You can find our contact details below.
Disabling Cookies
Most browsers are set to accept cookies by default, but you can adjust your browser settings to refuse all cookies or notify you when a cookie is being sent. However, please note that certain functions and services on our website and others may not function properly if cookies are disabled.
Questions and Feedback
We regularly check whether we comply with this Privacy Policy. If you have any questions about this Privacy Policy, please contact us at info@lunara-mode.com.